Terms & Conditions

General Terms & Conditions:

  • The package rate applies to the specified persons only.
  • Booking, food service, and other amenities are provided according to the hotel/resort policies.
  • Check-in/check-out times and room allotment are at the discretion of the hotel/resort.
  • The company’s maximum liability is limited to the value of the voucher/ticket/receipt only.
  • Bookings must be confirmed with a 50% advance payment, with the balance due 15 days before departure.
  • No cheque payments will be accepted on the day of departure.
  • Pets, eatables, and drinks are not allowed in the vehicle, subject to hotel/resort rules.
  • Do not leave valuables, keys, mobile phones, or glasses unattended in attractions, hotels, resorts, or vehicles.
  • The company is not responsible for any accidents, mishaps, or loss/damage to personal belongings.
  • In case of natural calamities or unavoidable circumstances, the company reserves the right to modify or cancel the tour.
  • The company can alter, amend, postpone, or cancel any tour listed in the brochure without prior notice. In such cases, only the tour cost will be refunded, and no compensation claims will be entertained.
  • Smoking and drinking alcohol are strictly prohibited during bus journeys and in dining halls.
  • Report to the boarding point at the designated time, as per the guidelines provided.
  • Passengers must bear any local taxes or additional charges imposed by authorities.
  • All passengers must adhere to the company’s rules and regulations.
  • The company is not responsible for any loss or damage to passenger luggage.
  • Passengers are advised to reconfirm their return journey 24 hours before departure with the respective office via phone or in person.
  • Cancellations can be made between 10:00 AM to 6:00 PM, subject to applicable cancellation charges.

Cancellation Policy :

  • 15 to 11 days before departure: 70% refund (subject to hotel policy or Nil).
  • 10 to 8 days before departure: 50% refund (subject to hotel policy or Nil).
  • 7 days or less before departure: 30% refund (subject to hotel policy or Nil).
  • 4 days or less before departure/no show: No refund.
Refunds will be processed only after the completion of the tour. During peak season, no cancellations will be entertained.

Third-Party Services :

The company is not responsible for the services provided by third parties, such as airlines, railways, hotels, local transport, or attractions. Delays or deficiencies in their services are beyond our control.

Additional Terms :

Separate rules apply for different schemes announced by the company. These will be communicated to passengers at the time of booking.

Accidents & Delays :

In case of an accident, claims must be made through the insurance company. The company is not liable for delays or issues caused by bus failure or other unforeseen circumstances during travel.
We feel obliged to introduce our amibitious Venture “Crystal Tour & Travels” as an entity established in year 2007.

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Working Hours :

Monday - Saturday

09:00 AM to 07:00 PM

Sunday

Closed

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Contact Info

  • +91 7700041742
    +91 9833971777
  • bookings@crystaltour.in
  • 9th floor , Office No 911, Navjivan Commercial Bldg No.03, Dr. D B Marg, Mumbai Central East.
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